Quantifying The Value Of Customer Training

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How To Maximize Metrics And Measure Consumer Education Success

Getting stakeholders on board can be a daunting task. Maybe execs don’t want to invest in more robust customer training strategies or investors don’t see the value of ongoing consumer education. That’s where this eBook steps in to show you how to make a strong business case with the help of metrics that matter. For example, how to utilize product usage feedback to reduce the rate of churn and build brand loyalty, or how Net Promoter Scores tie into your training plan.

Above all, you’ll learn how to win over stakeholders so that they understand the relevance of customer training and its far-reaching effects. At the end, you have the opportunity to measure metrics for yourself using the built-in charts with automated formulas.


eBook Release: Quantifying The Value Of Customer Training

eBook Release

Quantifying The Value Of Customer Training

Learn how to leverage metrics to make a business case for customer training and evaluate its far-reaching impact.

About This eBook

This quick but comprehensive read shows you which metrics to monitor and how to evaluate the value of customer training, as well as assess your current initiatives. Here are some of the info sources you’ll learn how to leverage in the boardroom and beyond:

  • Net Promoter Score And Customer Satisfaction Score
  • Customer Health Score
  • Product Usage
  • Annual Recurring Revenue
  • Customer Education ROI Worksheets

Instead of just outlining the Big Data at your disposal, the eBook takes it a step further by emphasizing why each metric is so important, not to mention, which training techniques you can employ to bring the numbers up and retain loyal customers.

How To Quantify The Value Of Customer Reaching And Achieve Internal Buy-In

Customer training isn’t just for large organizations. Every company can profit from consumer education, regardless of their budget, sector, or staff size. Download Quantifying The Value Of Customer Training to dive into the data and get the most from your metrics. There are even consumer education impact tools to help you compare trained customers to those who don’t get the targeted support they need.


eBook Release: Homebase

Homebase

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